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Frequently asked questions
What information will help you prepare an accurate quote?+
Share the event date, full address, estimated guest count, event type, desired serving time, preferred service level, dietary needs, and approximate budget. Also mention beverages, desserts, rentals, florals, bartenders, or any unusual venue logistics.
Can I contact you before the venue or attendance is finalized?+
Yes. Use your best current guest estimate and provide the city or general area if the venue is still being selected. The proposal may remain preliminary until the final address and attendance are known because both can affect delivery, staffing, equipment, and pricing.
How quickly does Walnut Creek Catering Company answer inquiries?+
Most quote requests receive a response the same business day during normal operating hours. A complex event may require follow-up questions before a complete proposal is ready. Providing detailed information in the first message helps the team respond with more useful options.
Does sending the inquiry form reserve my date?+
No. A contact form or preliminary proposal does not hold availability. The event is officially reserved only after the required agreement, deposit, or online checkout process is completed. Popular weekends and holiday dates may change while a quote is being reviewed.
Can I skip the quote process for a basic delivery order?+
Yes. Most straightforward drop-off orders can be built and purchased through the online menu. Use the form when you need quantity guidance, menu changes, staff, rentals, florals, several delivery times, or a more involved event plan.
Which local communities are included in your service area?+
We serve Walnut Creek and consider nearby events in Lafayette, Pleasant Hill, Danville, Concord, and surrounding Contra Costa County communities. The exact address, date, order size, and staffing requirements determine availability, so always include the full event location.
How much notice do different types of catering require?+
All catering requires at least 72 hours of notice. Five to 14 days is more comfortable for corporate drop-off orders and smaller events, while staffed celebrations should be reserved several weeks ahead. Weddings and holiday dates benefit from even earlier planning.
What minimums apply when I place an order?+
Most drop-off orders require a $400 food minimum. Boxed meals generally require 25 boxes per meal selection, and most full-service and wedding packages begin at 25 guests. Additional minimums may depend on the date, menu, staffing, or delivery plan.
What is the difference between drop-off, an attendant, and full service?+
Drop-off delivers prepared food ready for your group to serve. Adding an attendant provides help with setup, refreshing the display, and catering-area cleanup. Full service uses a larger professional team for buffet, family-style, or plated service, along with coordinated setup and breakdown.
How should I report allergies or dietary requirements?+
List the specific restriction and number of affected guests. Applicable menus include vegetarian, vegan, gluten-free, dairy-free, and nut-free choices. Food is prepared in shared facilities, so serious allergies should be discussed before the menu is confirmed rather than noted only at the last minute.
Can a published menu or package be customized?+
Yes. The menus and packages are starting points that can often be adjusted for your guest count, budget, dietary needs, venue, and desired experience. Premium ingredients, substantial substitutions, or additional labor may affect pricing and availability.
Do you provide workplace and corporate catering?+
Yes. Walnut Creek corporate catering includes breakfasts, hot and cold lunches, appetizer hours, boxed meals, executive meetings, trainings, client events, and fully staffed company celebrations. Recurring schedules may also be arranged for Walnut Creek, Pleasant Hill, Lafayette, or Concord offices.
Can the contact form be used for a wedding inquiry?+
Yes. Include the date, venue or city, estimated guest count, and whether you are considering buffet, family-style, or plated service. Mention any interest in tastings, appetizers, cake service, bartenders, rentals, florals, or tablescape design.
Can you prepare individual meals for meetings or rotating shifts?+
Yes. Boxed breakfast, lunch, and dinner choices can support meetings, trainings, off-sites, and employees who eat at different times. Provide the box count, meal period, dietary quantities, labeling needs, delivery time, and any additional addresses.
Can one proposal include food, rentals, flowers, and bar staff?+
Yes. A proposal may combine catering with tables, chairs, linens, china, glassware, buffet equipment, florals, tablescape styling, and bartenders. The client or venue must purchase and provide all alcohol because Walnut Creek Catering Company does not sell it.
Is an on-site kitchen necessary for a staffed event?+
No. Most food is prepared before arrival, so a commercial kitchen is not required. A protected staging area is still useful, and the team may need access to water, electricity, refrigeration, or another back-of-house space depending on the menu and service plan.
What access details should I include for delivery or setup?+
Tell us about parking, loading zones, reception or security procedures, access codes, suite numbers, elevators, stairs, long carries, and firm setup or exit times. These details are especially important for downtown Walnut Creek, Lafayette, Pleasant Hill, Danville, and Concord catering locations.
What is required to officially book my event?+
Once you approve the quote, we send a catering agreement for signature. Orders totaling more than $3,000 also require a 50% deposit to reserve the date. The remaining balance is due 10 days before the event unless the agreement states otherwise.
Can I change the menu or guest count after booking?+
Yes. Menu and guest-count updates are welcome through the final deadline, generally 10 days before the event. Later requests are not guaranteed because ingredients, staffing, rentals, and production plans may already have been committed.
What happens after I approve the final proposal?+
Review the event date, address, arrival and serving times, guest count, menu, dietary meals, staffing, rentals, florals, and contact information. After the agreement and any required deposit are completed, the team continues confirming the operational details and final payment deadline for your event.
